Refunds & cancellations
Scope
These rules apply to paid assessments, message failure reviews, remediation briefs, and related advisory engagements with Adapter Canvas Point. They do not cover software licences, physical goods, or subscriptions — we do not sell those.
Eligibility for refunds
- Full refund of amounts paid if we cancel an engagement before work starts, or if we cannot deliver the agreed brief for reasons solely within our control.
- Partial refund may apply if you cancel after work has begun, calculated against time and materials already spent (workshops held, sampling completed, draft pages written).
- No refund for completed deliverables that have been issued, or for deposits where you cancel within five (5) business days of a booked kickoff without moving the date.
Timeframe to request
Refund requests should be sent in writing to hello@adaptercanvaspoint.digital within fourteen (14) days of the event giving rise to the request (cancellation, missed kickoff, or disputed invoice).
Deposits
A typical 40% deposit reserves the start date. Deposits are credited to the final invoice. Deposits become non-refundable within five business days of kickoff if you cancel without rescheduling, because preparation and calendar hold have already occurred.
Cancellation and rescheduling
You may reschedule once without fee if you give at least seven (7) business days’ notice. Later reschedules may incur a rebooking charge of up to 10% of the engagement fee. We may reschedule for illness or access blockers; fees already paid remain credited.
No-shows
If key client attendees miss a booked workshop without notice, that session is treated as delivered for fee purposes. A replacement session may be quoted separately.
Work already started
Once canvas mapping, sampling, or drafting has begun, fees reflect work performed. You remain entitled to materials completed to that point upon settlement of amounts due.
Purchased materials
If an engagement requires third-party extracts or paid data pulls you approved in writing, those costs are non-refundable once ordered.
Processing time and method
Approved refunds are processed within fourteen (14) business days to the original payment method where possible, or by bank transfer to an Australian account you nominate.
Australian Consumer Law
Nothing here limits non-excludable rights under the Australian Consumer Law.
Contact for refund requests
Adapter Canvas Point
Level 11, 28 Queen Street, Melbourne VIC 3000
Phone: +61 3 5550 3290
Email: hello@adaptercanvaspoint.digital